Information covered by this Statement

This Privacy Statement applies to the use and processing of personal data collected and used by members of the Real Muloodi Property Network. The use of “Real Muloodi”, “us” or “we” shall, herein, mean those members of the Real Muloodi Property Network on behalf of and in respect of whom this Statement is made. This Privacy Statement applies to your use of the Real Muloodi websites and/or mobile applications or when you otherwise provide your personal data to Real Muloodi Property Network, for example, if you are looking to buy, sell or rent a property. Please read this Privacy Statement carefully and contact us if you have any questions. Should you have any queries in respect of this Privacy Statement or our use of personal data, or if you would like to exercise any of your data subject rights, please email our Data Protection Officer.

What personal data do we process about you?

Personal data is information, or any combination of separate pieces of information, that could be used to identify you. We may collect information about you from a variety of sources. This includes information we collect directly from you, information we collect when you visit our sites, other property portals or, when you create an account on our website, view our online content, use our mobile applications or other services; and information we collect about you from other third-party sources.

Information we collect directly from you

We may collect information directly from you when you choose to participate in our offers and programs, create an account on our websites or in our mobile applications, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

• Name
• Email address, postal address
• Username and password
• Telephone and/or fax number
• Date of birth
• Gender
• Demographic information
• Payment information (such as a credit card) and bank account details
• Other financial records (such as bank statements)
• Proof of identity documentation, such as passport or National Identity card
• Credit reference checks
• Marketing preferences
• When you contact or visit us, we may process the details of your enquiry, application, communication, complaint, survey responses and other interaction information
• Call recording data including a recording of our conversation with you when you call our customer service line

Information we collect when you visit our sites, view our online ads or promotions, or other services

We use cookies and other tracking technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. For more information on this, please see our Cookie Policy.

The following are examples of information we may collect with these technologies:

• Information about your device, browser and operating system
• IP address
• Web pages you view on our sites
• Real Muloodi emails you open

Information collected through mobile applications: When you download our mobile applications to your mobile device, we may also collect information that you provide. We also automatically collect information through our applications.

The following are examples of the types of information we may automatically collect through our applications:

• Usage data about your use of our websites or apps:
  • which features your use
  • how often you use them
  • when you download material
  • your contributed content
  • your online activity data
  • your preferences and
  • the methods used to browse away from our platform
• Location data through your IP address, GPS and other means. We will only collect your location information when you are using our app or website
• Marketing ID or similar identifier
• Information about your devices’ operating system.

Information we collect from third party sources

We also collect your personal data from the following third-party sources: publicly available sources (such as the telephone directory), third party reference agencies, social media platforms, legitimate marketing lists or your permitted referral agents.
Examples of information we may collect from other sources are:

• Name
• Postal address Email address Date of birth Income level
• Reference and background data; and
• Publicly-observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user-generated content.

The law treats some types of personal data about you as “special” as such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, political opinions or sexual orientation. This also applies in relation to criminal offences. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.

How Real Muloodi Propety Network uses this information

We use your personal data to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, to respond to your enquiries and to conduct other Real Muloodi Property Network business operations. We will only use your personal data where we have a valid lawful basis to do so. We have included a table below which lists all the ways in which we use your personal data and the lawful bases we rely on to do so.

We will only use your personal data for the reasons we have set out above. If we need to use your personal data for any other reason, we will let you know and tell you the reason along with the relevant lawful basis, unless the law prevents us from doing so.

Who do we share your personal data with?

We share your Personal Data within Real Muloodi Property Network and with other organisations so we can provide our services to you and comply with our legal duties. We have set out below who these organisations are and the reasons for sharing your personal data with such organisations. Co-promotions with carefully selected business partners.

We may collect personal and other information for a co-promotion or as part of a joint initiative with a business partner and share your information with that business partner. For these initiatives, we will make clear at the point of collection that the information will be shared with Real Muloodi Property Network and the participating business partner and ask for your consent as required by applicable laws. Information sharing with third parties and third-party service providers.

We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal data with them. We provide our service providers with only the personal data they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. In providing our services, we may disclose your personal data to third parties and third-party service or solution providers, for example:

• Third party Customer Relationship Management (CRM) service or solution providers
• Third party technology providers
• Anti-Money Laundering (AML) and Knowing Your Customers (KYC) verification service providers
• Third party contractors
• Government departments
• Regulatory Authorities
• Property developers
• Insurance providers, insurance brokers, insurers
• Joint agents with Real Muloodi Property Network, other agents by obtaining client’s consent
• Representatives or professional advisers such as solicitors, accountants and surveyors
• Tenancy deposit schemes (or deposit replacement service providers)
• The counterparty to your transaction e.g. your landlords, tenants, purchasers, vendors
• Third parties at the request of the client
• Utility service providers or utility management services

Other Situations

We may transfer or otherwise process your Personal Data:

• As part of the sale of a Real Muloodi Property Network brand to another company
• When we have received your instruction to pass the sale of your property to another agent or when the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and contact details with the vendor/landlord or building managers
• To protect, defend or exercise the rights and property of Real Muloodi Property Network (including enforcing our Terms and Conditions)
• When required by law, court order and/or government authorities which might include background checks (such as credit reference checks through agencies, or fulfilling other regulatory purposes); or
• Where you tell us to share your personal data or otherwise have given us your consent to do so, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor.

If you would like any further information on which third parties your personal data is shared with and the reasons why, then please contact us using the details below.

How do we keep your personal data secure?

When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have appropriate security measures in place to help ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you). However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the website or the app.

How long do we keep your personal data for?

We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. Generally, we will keep your personal data for as long as you are registered for our services or have an account with us. This is so we can:

• Communicate with you about any questions or complaints you may have after you have stopped being a user of our services
• To comply with the rules on accounting, reporting or other law; or
• To provide you with relevant information about products and services that you may be interested in.

Your communication options

Email

If you have previously purchased products and/or services from us, we will send you emails about similar products or services from the Real Muloodi Property Network which we think will interest you, unless you have opted out of such emails. This is based on our legitimate interests in promoting our business and to provide you with information about relevant products/services.

If you change your mind about this, you can stop us sending you such emails at any time by clicking on the “unsubscribe” link at the bottom of any email. If you choose to stop receiving these marketing emails, we will still send you emails that are necessary for our relationship with you relating to the service we provide.

Postal Mail

You can stop receiving promotional postal mail from Real Muloodi Property Network by following the opt-out instructions that may be included within those communications or by contacting support@realmuloodi.co.ug.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt-in). You can stop receiving promotional text messages by following the instructions to opt-out provided within that text messaging program.

Telephone Marketing

We only market to you via telephone if you explicitly ask to receive such calls (you opt-in). You can stop receiving promotional telephone calls by contacting support@realmuloodi.co.ug.

Individual Rights Requests

In certain circumstances, you have certain rights under data protection laws in relation to your personal data, as set out below.

Data Subject Access Request

You will not usually have to pay a fee to exercise any of the rights in this section. However, if your request is clearly unfounded, repetitive or excessive, we may refuse to comply with your request or charge a reasonable fee for the administrative cost of complying with your request.

We may need to ask you for specific information to help us confirm your identity and to ensure we can satisfy your request. This is a security measure to ensure your personal data is not disclosed to anyone who is not entitled to receive it.

We aim to respond to all requests within one month. Occasionally it may take us longer than a month to respond, if your request is particularly complex or you have made a number of requests; we will let you know within the month if this is the case and will keep you updated on our response time.

Please contact us to request a copy of personal data about you which we hold.

Data Erasure (“Right to be forgotten”)

Deleting your online account won’t delete any data you’ve shared with Real Muloodi Property Network for reasons that aren’t connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us and we will deal with your request as necessary under applicable law. We may not always be able to comply with your request of erasure for specific legal and regulatory reasons.

Other Individual Rights

To the extent provided by applicable law and in certain circumstances, you have the following rights: a) to request rectification of your personal data, which means that you have the right to request changes to incorrect or incomplete information that we hold about you b) to obtain restriction of the processing of personal data c) to object to the processing of personal data (including direct marketing) d) to request not to be subject to solely automated decision making, including profiling, which have a legal or similarly significant effect e) data portability; and f) to withdraw your consent at any time if we are relying on consent to process your personal data (this will not affect the lawfulness of any processing based on consent which was carried out before you withdrew your consent).

To exercise any of these rights, please contact us as described below.

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you can contact us at Data.Protection@knightfrank.com. You may also lodge a complaint with a supervisory authority if you have reasons to believe that we have not met our legal obligations (e.g. the Information Commissioner in the UK) or the national courts to seek a remedy if you think that your rights in relation to your personal data have been breached.

Links to Third Party Sites and Social Media

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly recommend you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.

Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Real Muloodi Property Network cannot prevent others from using such information in a manner that may violate this Privacy StatementP, rtihveaclaywS, otartyeomure privacy and safety. Real Muloodi Property Network is not responsible for the results of such postings.

Data Transfers

We may transfer the Personal Data we collect about you to recipients in countries other than the country in which the information originally was collected, including outside of the European Economic Area (EEA) and the United Kingdom (UK). Those countries may not have the same data protection laws as the country in which you initially provided the information, however when we transfer or store your personal data outside of the EEA or the UK we will ensure we have put adequate measures in place to protect your personal data to an equivalent standard of protection as in the EEA and UK. Generally, we will only share your personal data with countries and organisations that/where:

• The European Commission has deemed as having equivalent data protection laws as in the EEA or UK; or
• We have a completed a data transfer risk assessment and entered into a contract which includes certain requirements to make sure personal data is protected to equivalent standards as in the EEA and the UK.

You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details at the end of this policy.

Children’s Privacy

Our Sites are not directed to children under the age of thirteen and we do not knowingly collect Personal Data from children under the age of thirteen on our Sites.

Updates to our Privacy Statement

Real Muloodi Property Network’s Privacy Statement is reviewed as our service develops or if the law changes. We will always display the latest version of our Privacy Statement on our website and/or app.

How to contact us

For further information concerning our use of Personal Data or your rights, please email our Data Protection Officer at support@realmuloodi.co.ug.

For Buyers

So you’re looking to move? Find out how we use your information.

Why do we collect your data?

All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement. This means that Real Muloodi Property Network will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in buying or renting property, we will only use your Personal Data in order to help you find your desired property (unless you tell us otherwise). We will also ask for your consent to send you marketing information and inform you about our other services.

Who do we share your data with?

Real Muloodi Property Network respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:

1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;

2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or

3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers.

If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.

How do we store your data?

When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).

Are we allowed to do this?

Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”. View further information regarding these terms.

Would you like to know more?

For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please see our Privacy Statement online or email our Data Protection Officer.

For Sellers

So you’re looking to move? Find out how we use your information.

Why do we collect your data?

All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement. This means that Real Muloodi Property Network will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in hearing about a particular property, we will only use the information you provide for that purpose (unless you tell us otherwise). We will also ask for your consent to send you marketing information and inform you about our other services.

Who do we share your data with?

Real Muloodi Property Network respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:

1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;

2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or

3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers.

If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.

How do we store your data?

When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).

Are we allowed to do this?

Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”. View further information regarding these terms.

Would you like to know more?

For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please see our Privacy Statement online or email our Data Protection Officer.

For Occupiers

So you’re looking to move? Find out how we use your information.

Why do we collect your data?

All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement. This means that Real Muloodi Property Network will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in hearing about property, we will only use the information you provide for that purpose, this may include the sending of marketing information and information about our other services that may be of interest to you.

Who do we share your data with?

Real Muloodi Property Network respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:

1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;

2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or

3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers. If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.

How do we store your data?

When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).

Are we allowed to do this?

Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”. View further information regarding these terms.

Would you like to know more?

For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please see our Privacy Statement online or email our Data Protection Officer.

Cookies on Real Muloodi Sites

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Cookies on our websites

    Cookie: KFCookiesAccepted
    Usage: This cookie is used to record if a user has accepted the use of cookies.
    Expires: Range from End of session to 2 years.

    Cookie: GS_SEARCH_KEY_SESSION
    Usage: This is only used on our search website, it tracks your last search results and allows users to navigate between properties in that search results. This is done anonymously and we do not track it.
    Expires: End of session

    Cookie: _utma, _utmb, _utmc, _utmz
    Usage: These cookies are used by Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
    Expires: Range from End of session to 2 years.
More Information: Read an overview of privacy at Google

    Cookie: PREF, NID
    Usage: These cookies are used by Google to ascertain how many users are using their mapping service.
    Expires: Range from 6 months to 2 years.
    More Information: Find out more about these cookies.

    Cookie: psc, uvc, dt, uid, xtc
    Usage: When you click on the ‘AddThis’ button it allows you to spread content across the web making it easier for you to bookmark and share with other people. These cookies enable this process.
    Expires: Range from End of session to 1 year.
    More Information: Find out more about these cookies.

    Cookie: APISID, HSID, PREF, SAPISID, SID, SSID
    Usage: These Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.
    Expires: Range from End of session to 2 years.

YouTube Videos

YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things. YouTube use cookies on both youtube.com and on videos embedded from youtube.com.

We use YouTubes Privacy-Enhanced mode on embeded videos. This mode restricts YouTube’s ability to set cookies for a user who views a web page that contains a privacy-enhanced YouTube embed video player, but does not click the video to begin playback. YouTube may still set cookies on the user’s computer once the visitor clicks the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

What types of cookie does Real Muloodi use?

Two types of cookies are used on this website:

Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.

Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

We use four categories of cookie on our website

Strictly necessary cookies:

These cookies are essential to use our website and its features, ensuring both security and privacy when visiting.

Cookies that are necessary do not gather information about you that could be used for marketing or tracking where you have been on the internet.

If you choose to block these cookies you may experience reduced functionality and not be able to access all or parts of our website.

Performance cookies:

These cookies collect data on how visitors interact with the website, including, but not limited to the number of visitors, pages or links accessed and length of time spent on the website or specific page.

Real Muloodi uses this data to improve our user experience.

Functionality and profile cookies:

These cookies recognise your device when you return to a website. They enable content and preferences as well as being able to remember login details.

Targeting cookies:

These cookies gather information about your browsing habits by remembering your device has visited a website and sharing that information with other organisations such as advertisers or platforms on which a company advertises.

They do this to provide you with online advertisements that are targeted to your browsing history and therefore more relevant to you and your interests.

First and Third-Party cookies

Defining a cookie as ‘first’, or ‘third’ party, refers to the network placing the cookie.

First-party cookies are those set by Real Muloodi, whilst third-party cookies are set by our approved partners.

Some of Real Muloodi’s performance and targeting cookies are managed by third parties.

Real Muloodi carries out due diligence on these partners to ensure they have robust security systems, only permitting our partners to use cookies for their intended purpose.

Data from third-party cookies is stored by our partners and not on Real Muloodi’s systems.

Real Muloodi may also embed external content from other third-party websites within our own website and emails, this could include sites such as Facebook, LinkedIn, and YouTube.

Their cookie usage polices are available on their own websites.